Complaints

If something's gone wrong, tell us straight away. Most problems are sorted with one email, and we'd rather fix it than lose you.

How to complain

Email sales@bay38.com or call 01543 769 999. Send us:

• your order number, if there is one
• what went wrong, with a photo if it's about the kit or the decoration
• what you'd like us to do about it

What happens next

• We reply within one working day.
• If it's our mistake or a fault, our Guarantee applies: we redo it, replace it or refund it.
• If you're not happy with the answer, ask for it to go to a director of Bay38 Limited and it will.

If we still can't agree

Consumers can get free, independent advice from the Citizens Advice consumer helpline on 0808 223 1133. Nothing here affects your statutory rights.