Terms & Conditions
Last updated: 23 July 2026
Who you're buying from
BAY38 Workwear is a trading name of Bay38 Limited, registered in England & Wales (company no. 17218099), 38 Hall Lane, Walsall WS9 9AS. VAT no. GB 522 3062 36. Contact: hello@bay38.com / 01543 769 999.
Orders
An order (online, by email or by phone) is an offer to buy; it's accepted when we confirm it or start work, whichever is first. For decorated work you approve the artwork proof before we run it — what you approve is what we make. Trade accounts are activated once authorised by our team.
Prices & payment
Prices are in GBP. Where a price is shown ex-VAT it says so; VAT is always itemised at checkout and on invoices. Obvious pricing errors don't bind us — we'll tell you and you can reconfirm or cancel. Payment is at checkout unless you hold an approved credit account, in which case our agreed terms apply.
The embroidery rate shown covers logos up to 10,000 stitches. If your artwork works out at more than that once it is digitised, such as a large back logo, it is charged at £8.90 ex VAT per garment in place of the standard rate, up to 20,000 stitches; above 20,000 we price it individually. Either way we will contact you with the price before we make anything, and nothing is charged beyond the price you have already agreed unless you accept it. If you would rather not, we cancel the decorated part of the order and refund it in full.
Delivery
Delivery estimates are given in good faith; decorated orders depend on artwork approval. Risk passes to you on delivery; title passes on payment in full.
Returns & faults
See our Returns Policy and Guarantee — both form part of these terms. Nothing in these terms limits your statutory rights, including under the Consumer Rights Act 2015.
Liability
We don't exclude liability for death or personal injury caused by negligence, fraud, or anything else the law says can't be excluded. Otherwise our liability for any order is limited to the price you paid for it, and we aren't liable for indirect losses (e.g. lost profit) in business purchases.
The legal frame
These terms are governed by the law of England and Wales, and its courts have jurisdiction (consumers keep any rights to bring claims where they live). If one clause turns out unenforceable, the rest still stand.