Terms & Conditions

Who you're buying from

BAY38 Workwear is a trading name of Bay38 Limited, registered in England & Wales (company no. 17218099), 38 Hall Lane, Walsall Wood, Walsall WS9 9AS. VAT no. GB 522 3062 36. Contact: hello@bay38.com / 01543 769 999.

Orders

An order (online, by email or by phone) is an offer to buy; it's accepted when we confirm it or start work, whichever is first. For decorated work you approve the artwork proof before we run it, and what you approve is what we make. Trade accounts are activated once authorised by our team.

Online, you choose your items and decoration, review your basket (where you can change or remove anything and correct any mistakes), then pay at checkout. We email you a confirmation of your order, which is your copy of the contract; we also keep a record of it. Orders are made in English.

My BAY38 accounts

My BAY38 is free. A Personal account is for one person. A Business account is for a company and its team; the person who opens it is the Owner and confirms they have authority to bind the business.

The Owner is responsible for the account: who is added, who gets a login, what each access level can do, budgets, approvals and orders. Orders placed by anyone with access to the account are orders by the business, except orders placed after the business told us a login had been compromised.

A business can add companies it orders for, such as branches or group companies, and manage their orders from the same account. It confirms it is authorised to act for each one. The business holding the account is responsible for payment unless we have agreed separate credit terms with a linked company.

Data processing. For the team and kit records a business adds, we act on its instructions as its processor under UK GDPR Article 28. We: use the records only to supply and deliver its orders and run its account; keep them confidential and secure; use only the sub-processors named in our Privacy Policy, telling the business of changes so it can object; help it answer requests from its people and tell it without undue delay about any breach affecting its records; delete or return them when the account closes (except the records the law makes us keep); give it the information needed to show we comply; and tell it if an instruction would break the law. The business confirms it may share these details with us and has told its people.

We can suspend or close an account that is misused or unpaid. The Owner can hand the account to someone else on the team, or close it, at any time; a director of the business can ask us to transfer Ownership if the Owner has left.

Prices & payment

Prices are in GBP. Where a price is shown ex-VAT it says so; VAT is always itemised at checkout and on invoices. Obvious pricing errors don't bind us. We'll tell you and you can reconfirm or cancel. Payment is at checkout unless you hold an approved credit account, in which case our agreed terms apply.

The embroidery rate shown covers logos up to 10,000 stitches. If your artwork works out at more than that once it is digitised, such as a large back logo, it is charged at £8.90 ex VAT per garment in place of the standard rate, up to 20,000 stitches; above 20,000 we price it individually. Either way we will contact you with the price before we make anything, and nothing is charged beyond the price you have already agreed unless you accept it. If you would rather not, we cancel the decorated part of the order and refund it in full.

Reward Coins

My BAY38 members earn Reward Coins on goods: garments, decoration and set-up charges, ex VAT. Not delivery, not VAT. 10 coins for every £1 of goods, added when the order is dispatched. Each coin is worth 0.2p: 5,000 coins is £10, and the 500 Founder coins are worth £1.

Coins can be redeemed in blocks of 5,000 for a £10 voucher, spent on goods only, not on delivery. On a Business account, coins earned on the business's orders belong to the business, go into one company balance, and only Owner-level users can spend them.

Coins have no cash value. They cannot be exchanged for money, transferred to another account, or sold. If goods are refunded or returned, the coins they earned are taken back in proportion. If an order paid partly with a coin voucher is cancelled before dispatch, the voucher's coins go back to the balance.

Coins do not expire while the account is open. If you close your account, unspent coins end with it. If we close it for any reason other than misuse, you will have 60 days to spend them. We will email members at least 30 days before ending the scheme or changing it in a way that reduces its value. Changes never remove coins already earned, and if we end the scheme the 5,000 minimum is lifted so any balance can be spent during the notice.

Founder Status: anyone who joins My BAY38 by 31 December 2026 gets Founder Status, and 500 Reward Coins once, when their profile is complete. Business accounts set up by then get Founding Business Partner Status: a badge on the account, kept for good, and the 500 Founder coins (once per account, into the company balance), on the same profile and logo terms. It gives nothing else.

Delivery

Delivery times are on our Delivery page; decorated orders depend on artwork approval. For consumers, we deliver within 30 days of the order unless we agree otherwise. Risk passes to you on delivery; title passes on payment in full.

Returns & faults

See our Returns Policy and Guarantee. Both form part of these terms. Nothing in these terms limits your statutory rights, including under the Consumer Rights Act 2015.

Liability

We don't exclude liability for death or personal injury caused by negligence, fraud, or anything else the law says can't be excluded. If you are a consumer, we are responsible for loss you suffer that was foreseeable when you ordered and caused by our breach of these terms or our negligence. If you are buying for a business, our liability for any order is limited to the price paid for it, and we aren't liable for indirect losses (e.g. lost profit).

The legal frame

These terms are governed by the law of England and Wales, and its courts have jurisdiction (consumers keep any rights to bring claims where they live). If one clause turns out unenforceable, the rest still stand.