Refund Policy

This page pulls the refund terms from our Returns Policy and our Guarantee into one place. Nothing in it limits your statutory rights.

When you can have a refund

• Plain (undecorated) items, change of mind: send them back within 14 days of delivery, unworn, unwashed, with tags and original packaging, for a refund or an exchange.
• Decorated or personalised items: made to your order, so not refundable for a change of mind. If the garment or the decoration is wrong or defective, we will redo it, replace it or refund it.
• Faulty goods: covered by the Consumer Rights Act 2015. Within 30 days you are entitled to a full refund; after that, a repair or replacement.

How the refund is paid

• To your original payment method.
• Within 14 days of the goods reaching us.

Return postage

On us when an item is faulty or the mistake is ours. For a change-of-mind return the postage is yours.

How to ask for a refund

Email sales@bay38.com with your order number and what you would like to return. We will confirm the return address and next steps within one working day.