Refund Policy

This page pulls the refund terms from our Returns Policy and our Guarantee into one place. Nothing in it limits your statutory rights.

When you can have a refund

• Plain (undecorated) items, change of mind: consumers can cancel within 14 days of the day after the order arrives and then have 14 days to send it back. Try things on as you would in a shop; we may take any loss in value from wear beyond that off the refund. Business buyers get the same 14 days as a goodwill policy, for unworn items with tags. Sealed hygiene PPE (earplugs, disposable masks) can't be returned once unsealed unless faulty.
• Decorated or personalised items: made to your order, so not refundable for a change of mind. If the garment or the decoration is wrong or defective, we will redo it, replace it or refund it.
• Faulty, not as described or not fit for purpose: covered by the Consumer Rights Act 2015. Within 30 days you are entitled to a full refund; after that, a repair or replacement, and if that doesn't put it right, a price reduction or a refund.

How the refund is paid

• To your original payment method, including the standard delivery charge you paid (if you chose a faster service, the standard rate).
• Within 14 days of receiving the goods or your proof of posting, whichever is sooner.

Return postage

On us when an item is faulty or the mistake is ours. For a change-of-mind return the postage is yours.

How to cancel a consumer order

Tell us by email to sales@bay38.com, by phone on 01543 769 999, or by post. You can use this form, but you don't have to:

To Bay38 Limited (BAY38 Workwear), 38 Hall Lane, Walsall Wood, Walsall WS9 9AS, sales@bay38.com. I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [goods]. Ordered on [date] / received on [date]. Name of consumer(s). Address of consumer(s). Signature of consumer(s) (only if this form is sent on paper). Date.

How to ask for a refund

Email sales@bay38.com or call 01543 769 999 with your order number and what you would like to return. We will confirm the return within one working day. Returns go to BAY38 Workwear Returns, 38 Hall Lane, Walsall Wood, Walsall WS9 9AS.