Returns Policy

Plain stock can come back if it isn't right for you. Kit we decorate to your order is made for you, so it's covered for faults instead. Here's how both work.

Plain (undecorated) items

Changed your mind? If you are a consumer buying online, you can cancel within 14 days of the day after your order arrives, then send the goods back within 14 days of telling us (Consumer Contracts Regulations 2013). Try things on as you would in a shop. If an item comes back worn, washed or without its tags beyond that, we may take any loss in its value off the refund. Business buyers get the same 14 days as our goodwill policy, for unworn items with their tags.

Sealed hygiene items

Sealed hygiene PPE, such as earplugs and disposable masks, can't be returned for a change of mind once the seal is broken. If it's faulty, it's covered as below.

Decorated or personalised items

Anything we print or embroider in our Walsall Wood workshop is made for you, so it can't be returned for a change of mind. It is fully covered for faults: if the garment or the decoration is wrong or defective, we'll redo it, replace it or refund it. Our Guarantee has the detail.

Faulty goods

Goods that are faulty, not as described or not fit for purpose are covered by the Consumer Rights Act 2015 regardless of anything above: within 30 days you're entitled to a full refund; after that, a repair or replacement, and if that doesn't put it right, a price reduction or a refund. Nothing in this policy limits your statutory rights.

How to start a return

• Email sales@bay38.com or call 01543 769 999 with your order number and what you'd like to return.
• We'll reply within one working day to confirm the return.
• Send the goods to: BAY38 Workwear Returns, 38 Hall Lane, Walsall Wood, Walsall WS9 9AS. Please include your order number.
• We refund the goods and the standard delivery charge you paid (if you chose a faster service, the standard rate), to your original payment method, within 14 days of receiving the goods or your proof of posting, whichever is sooner.

Return postage is on us when an item is faulty or our mistake; for change-of-mind returns the postage is yours.

How to cancel

Tell us by email to sales@bay38.com, by phone on 01543 769 999, or by post. You can use this form, but you don't have to:

To Bay38 Limited (BAY38 Workwear), 38 Hall Lane, Walsall Wood, Walsall WS9 9AS, sales@bay38.com. I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [goods]. Ordered on [date] / received on [date]. Name of consumer(s). Address of consumer(s). Signature of consumer(s) (only if this form is sent on paper). Date.