Delivery

How long it takes

• Plain stock: 3 to 5 working days.
• Printed or embroidered: 10 to 14 working days. Your logo goes on in our own workshop in Walsall Wood, and those extra days are the workshop time.

Orders placed before 2pm start the same working day. Orders after that, or at a weekend, start the next one. Working days are Monday to Friday and exclude bank holidays.

What it costs

• Standard: £5.00 + VAT (£6.00 inc VAT), 3 to 5 working days.
• Express: £9.99 + VAT (£11.99 inc VAT), 2 to 3 working days.
• Free standard delivery on orders over £99 ex VAT (£118.80 inc VAT).

Express speeds up the postage only. A decorated order still needs its 10 to 14 working days in the workshop before it ships.

Where we deliver

Anywhere in the UK. Remote postcodes, such as the Highlands and Islands and Northern Ireland, go by Royal Mail Tracked 48: £12.99 inc VAT up to 15kg, £19.99 above. Checkout spots your postcode and shows you that option, so there's nothing to arrange first.

Tracking

You will get a confirmation email when the order is placed and a tracking link the moment it is dispatched. If the tracking has not moved in two working days, tell us and we will chase the carrier rather than asking you to.

Something wrong with the delivery

If a parcel arrives damaged, short, or does not arrive at all, email sales@bay38.com with your order number. Carriage problems are ours to sort out, not yours. Returns are covered separately in our Returns Policy.