Our Guarantee

Every logo we sell goes on in our own workshop at 38 Hall Lane, Walsall Wood. If it leaves here with our name on the job, we stand behind it. Here's what that means.

The garments

Every garment is covered against manufacturing defects. If a seam, zip or fabric fails in normal use when it clearly shouldn't have, we replace it.

The decoration

Our print and embroidery is made to last through normal wear and washing, as long as the garment's care label is followed. If your logo cracks, peels or unravels when it clearly shouldn't have, tell us and we'll put it right.

If we get it wrong

Wrong item, wrong size, wrong logo or a misprint is on us. Tell us and we'll redo it, replace it or refund it, at your pace, with return postage on us.

To claim, email sales@bay38.com or call 01543 769 999 with your order number and a photo of the problem. This guarantee sits on top of your statutory rights and never replaces them.